Damp and mould inspections in social housing carry statutory timescales and intense regulatory attention. The written summary must reach the resident within a defined period, and it must explain what is causing the problem and what will be done about it.
SurvAIQ is built around how these jobs actually arrive: a resident reports a problem, you investigate it, and you record anything else you find while you are there.
What the report has to prove
It has to identify the cause from evidence, not assumption. Moisture readings, the external inspection, the condition of the fabric and the ventilation provision all have to point somewhere, and the conclusion must follow from them.
It also has to document the timeline — when the issue was reported and when it was inspected — because that is what the statutory timescales are measured against.
How SurvAIQ handles it
The survey defaults to complaint-led: you record the date the issue was reported, the resident's account in their own terms, and the rooms affected. The investigation checklist is built around those rooms, plus occupancy context, external moisture sources and the services.
The report opens with the reported-issue timeline, counts the working days from report to inspection, and sets out the suspected cause with the evidence that supports it. Where a severity of two or three is recorded without a cause or an action, the app flags it rather than letting it through.
The drafting rules explicitly prohibit blaming the resident's way of living for the problem. Cause has to be justified from what was recorded.
Built for scrutiny
Reported-issue timeline
The date reported and the date inspected are captured up front and reported as working days, aligned to Awaab's Law expectations.
Cause justified from evidence
Suspected causes come with a per-cause investigation checklist, so the conclusion is supported by readings and observations.
Resident's account preserved
What the resident reported is captured once and carried into the report, in their terms, rather than being retyped or paraphrased away.
Health and legal context
The report carries the relevant hazard and statutory context, so the reader understands why the findings matter.
Frequently asked questions
What is Awaab's Law?
Awaab's Law places statutory time limits on social landlords for investigating and remedying reported damp and mould hazards, including providing a written summary of the investigation findings to the resident within a defined period.
Does the software decide the cause of the damp?
No. The surveyor records the suspected cause and the evidence for it; the report sets out that reasoning. The app will flag a serious finding that has no recorded cause or action, but the professional judgement remains the surveyor's.
Can I record moisture readings?
Yes. Readings and observations attach to the element or room they relate to and feed the cause reasoning in the report.
What if I find damp in a room that was not reported?
You can add it on site. It is recorded as an additional area of concern, kept distinct from the reported issue so the report remains clear about what was complained of and what you found.
Other inspection types
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