Terms of Use for Surveyors
Please read this before you start. It is short, and written to be readable rather than lawyerly. It sets out what you are responsible for when you use SurvAIQ.
Your firm has a separate agreement with us covering payment and commercial matters. This document is about your use of the software.
1. Your account
1.1 Your login is personal to you. Do not share it or let anyone else work under it.
1.2 Keep your password secure and do not reuse it elsewhere.
1.3 Tell your firm's administrator immediately if you think someone else has used your account.
1.4 You will be asked to re-enter your password before signing a report. That step exists because signing is a professional act — please do not work around it.
2. The report is yours
This is the most important section.
2.1 SurvAIQ drafts report wording from the notes, ratings and photographs you record. It is a drafting tool. It is not a surveyor and it does not form professional opinions.
2.2 The AI-drafted text may be wrong. It may misread a note, overstate or understate something, or omit something you meant. It only knows what you recorded.
2.3 Before you sign a report you must:
- read every AI-drafted passage and satisfy yourself it is accurate;
- correct anything that does not reflect what you actually observed; and
- be satisfied the report reflects your professional judgement.
2.4 The software will not let you sign until every AI-drafted passage has been approved. Approving is not the same as reading. Clicking approve on text you have not read leaves you professionally exposed, not us.
2.5 When you sign, you are signing as the professional responsible for that report — the same as if you had typed every word yourself.
2.6 Do not tell a client that a report was "produced by AI" or "produced by SurvAIQ". It is your report, issued under your name.
3. Recording evidence properly
3.1 Record what you actually observed. Do not record observations for parts of a property you did not inspect — mark them not inspected and give the reason.
3.2 Do not put anything in a report that you could not support if asked to justify it later.
3.3 Photographs are evidence. Take them of what you describe.
3.4 The software may flag where evidence looks thin — a serious defect with no photograph, or with no recommended action. Those prompts are there to protect you. Please do not ignore them.
4. Once a report is signed, it is sealed
4.1 After you sign, the report and the photographs supporting it are locked. They cannot be edited or deleted — by you, your firm, or us.
4.2 This is deliberate. It means that if your work is questioned years later, the report and its evidence are exactly as you signed them.
4.3 If you need to change something, reopen the report. That creates a new version which you review and sign again. The original stays on record, as it must.
4.4 Signed work is retained under our Data Retention Policy — currently 15 years, reflecting RICS guidance on keeping files long enough to defend a claim.
5. Personal information
5.1 You will photograph and describe people's homes, and may record what residents tell you — sometimes including their health or circumstances. Treat that information with care.
5.2 Record only what is relevant to the survey. Avoid photographing people, and avoid recording personal details you do not need.
5.3 Do not share reports, photographs or resident information outside your firm except as your firm's own procedures allow.
5.4 Report identifiers are replaced with placeholder tokens before any text is sent for AI drafting, so names and addresses are not sent to the AI service.
6. Things you must not do
6.1 Use someone else's login, or let anyone use yours.
6.2 Sign a report you are not competent or qualified to sign.
6.3 Sign a report for an inspection you did not carry out, unless your firm's procedures expressly permit it and you have the information to justify it.
6.4 Record observations you did not make, or evidence you did not gather.
6.5 Attempt to alter, delete or replace a signed report or its evidence, or to work around the controls that prevent it.
6.6 Copy, extract or resell the software, or use it to build a competing product.
6.7 Upload malicious files, or anything unlawful or unrelated to a survey.
7. Availability
7.1 The app works offline on site and syncs when you get signal. Please open it while in coverage at the end of a job so your work uploads.
7.2 We cannot guarantee the service is always available. Do not rely on it as your only record of something critical until it has synced.
8. If you stop using SurvAIQ
8.1 Your firm controls your access and can remove it.
8.2 Reports you signed remain on record under your firm's account and our Retention Policy. That protects you as much as anyone — the evidence for work you signed stays available.
9. Changes
9.1 We may update this policy. If we make a material change you will be asked to accept the new version when you next sign in.
10. Questions
hello@survaiq.com
In one line: SurvAIQ writes the first draft — you remain the surveyor, and the report is yours.